SHIPPING & RETURNS
SHIPPING METHODS & RATES
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carrier is USPS. We kindly ask that you anticipate 3-5 business days for standard shipping. Standard shipping charges apply. We do not ship to P.O. Boxes.
If for any reason you are dissatisfied with your purchase from herroyalhempress.com, you may return the item within 14 days of purchase. Please note that products must be at least 50% full to be eligible for a refund.
Securely wrap the package and send your return along with the return form to the address below via Fed Ex, USPS or insured Parcel Post from the USPS for your protection and to ensure prompt credit. Her Royal Hempress is not responsible for returned articles lost during transit. Be sure to include your complete contact info with your return including your name, address, phone number, email address, and herroyalhempress.com order number.
Your return will be processed promptly upon its arrival. Processing time for returns is usually 15 business days from the time the return is received. Business days are Monday-Friday, excluding major holidays. An email will be sent to confirm receipt and processing of your return. All returns will be refunded to the credit card that was used to process the order. Sorry, shipping and handling fees are not refundable. If you have a question about your return, contact us at: .
All returns should be addressed to:
Her Royal Hempress, LLC
111 Joe Wimberley Blvd. #642
Wimberley, TX 78676
We only accept returns for items purchased through . If you purchased a Her Royal Hempress item from a retail partner, please contact that retailer directly.
We regret that we do not ship outside the U.S. at this time for orders placed at herroyalhempress.com.
We process orders Monday through Friday in the order in which they are received. Upon receiving the order, we will send you a confirmation email. Standard processing time for all online orders is 3-5 business days. From time to time with spikes in volume, orders can take the full 5 business days to process. Once it has processed, we will send you a shipping confirmation email with a tracking number. If you have questions about your order, please call us at 1-800-568-8105 or email us at .
CHANGE SUBMITTED ORDERS
If you need to change an order you have already placed, please contact us at 1-800-568-8105 or email us at info@herroyalhempress. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.
REPORT ORDER PROBLEM
If your order is missing a product, contains a damaged item, or other concern, please contact us at 1-800-568-8105 or email us at info@herroyalhempress. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.