FREQUENTLY ASKED QUESTIONS

WHY DO WE SPELL C*NNABIDIOL WITH AN ASTERISK?

Due to unfair advertising restrictions, we spell our main ingredient with an asterisk. It's a small sacrifice to make to ensure our message gets out there. 

ARE YOUR PRODUCTS CRUELTY-FREE AND VEGAN? 

We are proud to say that all our products are manufactured without causing harm to any animals. Furthermore, all of our products are vegan, with the exception of beeswax.   

WHAT ABOUT GMO FREE?

Yes, absolutely. 

WHERE DO YOUR INGREDIENTS COME FROM? 

Our ingredients are properly sourced from reputable companies and/or farmers. We only work with a hemp farm located in Tennesee where they utilize organic growing practices. 

WHERE ARE YOU LOCATED?

We are based in Wimberley, Texas. This is where all the "magic" happens.

WHAT NON-PROFIT DO YOU DONATE TO?

The Pollinator Partnership

HOW LONG DOES IT TAKE TO SEE RESULTS WITH THE FACE SERUM? 

The majority of what we consider to be skin aging is actually sun damage that we accumulate over our lifetime. Utilizing natural antioxidants & safe ingredients to minimize the appearance of this damage is an effective and safe means, but one should not expect overnight results. Instead expect to see marked improvements in 30-60 days, with the full results taking 90+ days. With continued use, you can keep your skin looking beautiful regardless of your age.

WHERE SHOULD I KEEP HER ROYAL HEMPRESS PRODUCTS? ​

Our products are best kept in a cool, dry place out of direct sunlight. 

ARE YOUR BOTTLES BPA FREE?

Yes, we only use BPA free plastics which can be recycled.  

WHAT IS YOUR RETURN/REFUND POLICY? 

Please see our Shipping & Returns page. 

HOW LONG DOES IT TAKE FOR A PRODUCT TO SHIP?

Please see our Shipping & Returns page. 

WHAT ARE YOUR PRODUCTS' SHELF-LIFE?

Generally, our products have a shelf-life of 12 months after opened.

Please see the product's detail page for more information on its specific shelf-life.

WHERE ARE YOUR PRODUCTS MANUFACTURED? 

We manufacture our products in a FDA registered facility in Tennessee. 

CAN​ I USE HER ROYAL HEMPRESS PRODUCTS WHILE PREGNANT?

While all our products are non-toxic and eco-friendly, we recommend pregnant women to check with their doctor before using one of our products, just to be safe. 

DO YOUR PRODUCTS CONTAIN PARABENS? 

Absolutely not! Parabens may alter hormone levels, possibly increasing risk for certain types of cancer, impairing fertility, or altering the development of a fetus or young child. Intake of parabens is a possible concern because studies have shown that parabens have weak estrogen-like properties. Estrogen is a female hormone known to cause breast cells (both normal and cancerous) to grow and divide. In 2004, a small study found traces of parabens in some samples of breast cancer tumors.

WHAT PRESERVATIVE DO YOU USE?

Your safety is our first concern and as a result, we have worked diligently to find safe preservatives that provide effective protection. Rest assured that health and safety are a top priority at Her Royal Hempress, which is why we have successfully replaced toxic paraben preservatives with safe and effective alternatives. Please see the individual products for more information on preservatives. 

WON'T OIL CLOG MY PORES?

The main reason why women avoid using oil on their face is the misconception that oil creates more oil. And, then there's the fact that for years skincare companies have told us we need to remove oil from our faces for decades. But, the truth is it really depends on the oil. Petroleum and mineral oils should be avoided at all costs as explained above, while other oils like hemp seed oil actually balance sebum levels on the skin.

DO YOUR PRODUCTS CONTAIN FORMALDEHYDE?

No. We only used safe forms of preservation in our products and airless containers which help protect and extend the product's lifespan.  

DO YOUR PRODUCTS CONTAIN FRAGRANCE? 

No. We do not recommend using products with fragrance. The International Fragrance Association (IFRA) lists 3,059 materials that are reported as being used in fragrance compounds. Of these 3,059 ingredients, some have evidence linking them to health effects including cancer, reproductive toxicity, allergies and sensitivities. Current laws do not provide the FDA with the authority to require disclosure or public safety of fragrance ingredients. In the U.S., companies are required to list ingredients on the label; however, this regulation excludes the individual constituents of fragrance in order to preserve fragrance trade secrets. This sustains a loophole that leads to disclosure gaps.

DO YOUR PRODUCTS CONTAIN PETROLEUM? 

Absolutely not! And, there's a good reason we don't use petrochemicals. Some petroleum products, such as benzene and ethylene oxide, are known or potential cancer-causing agents, while others are hormone disruptors. Furthermore, petroleum is an "occlusive" agents—meaning it seals off the skin from air, water or anything else getting in (or out). Wherever they're applied, they form an invisible film on the surface that blocks the pores and the skin's natural respiration process. Anyone who is even slightly acne-prone will have alarm bells ringing over that statement. Blocked pores means trapped dirt and oil—leading to blackheads, pimples, whiteheads, you name it. You might as well cover yourself in Saran Wrap.